FAQs

Frequently Asked Questions (FAQs)

1. How long does it take to receive my order?

• Typically, orders are processed within 1-2 business days, and shipping times vary depending on your location. You can expect to receive your items within 1-5 business days after processing.

2. Do you offer international shipping?

• At the moment, we only offer shipping within the United Kingdom. We do not ship internationally.

3. What payment methods do you accept?

• We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers.

4. Can I return or exchange an item if I'm not satisfied?

• Yes, we offer a return or exchange policy within 2 to 45 days from the date of receipt. Please refer to our Return Policy for more details.

5. Is there a minimum order requirement for free shipping?

• Yes, we offer free shipping on orders totaling £199.00 or more within the United Kingdom.

6. How can I track my order?

• Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package.

7. Are your products safe and of high quality?

• Yes, we ensure that all our products meet safety standards and are of the highest quality. We source our products from reputable suppliers to guarantee customer satisfaction.

8. Do you have a physical store location?

• Currently, we operate exclusively as an online store. You can shop our products 24/7 on our website.

9. How can I contact customer support?

• If you have any questions or concerns, please don't hesitate to contact our customer support team at: mdizeno.2vn@gmail.com

10. Do you offer wholesale or bulk discounts?

• Yes, we offer wholesale pricing and bulk discounts for large orders. Please contact us for more information on wholesale opportunities.

If you have any further questions that are not addressed here, please feel free to reach out to us. We are here to assist you!